FAQs

Frequently asked questions

Quick answers about our platform, events, the marketplace and developments.

General

About the platform

What is From Deed to Key Jamaica?

A digital platform connecting Jamaicans at home and across the diaspora with trusted property professionals, developments, events, education and services.

Do I need an account?

No. You can browse, contact professionals and buy tickets as a guest. An account lets you view your orders and tickets in one place.

How are professionals verified?

Our team reviews each application, including registration and credential details, before a listing is published. Verified profiles display a verification badge.

How do I list my business?

Apply on the Professional Marketplace page. We will contact you about verification and listing options.

Events & orders

Tickets and payments

How will I receive my ticket?

Your order confirmation is emailed immediately after purchase and also appears in your account if you created one. Bring it to check-in.

Which currency are prices in?

Event tickets are currently priced in US dollars.

Can I get a refund?

Please see our Refund & Cancellation Policy for details.

I did not receive my confirmation email.

Check your spam folder, then contact us with the email address used at checkout and we will resend it.